How to Start Documenting Your Agency Processes Without Feeling Overwhelmed

May 3, 2017

In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.


41 - Stop Saying Yes to Bad Client Work

April 26, 2017

In this episode of the Happy Client Show, Andrew and Ben talk about the importance of saying "no" as an agency owner.

At an agency, it feels we never have enough money coming in, or never enough business. So we do whatever we can to take on more work to get the money. We say "YES" to everything.

This is a BAD habit that many new agency owners need to get out of. And FAST!


040 - The Secret Power of Documenting Processes as You Go

April 19, 2017

In this episode of the Happy Client Show, Andrew and Ben dive into the benefits of documenting processes as you go.


038 - How to Run the Best Discovery Meeting of Your Client’s Life

March 22, 2017

In this episode, Ben and Andrew share tips you can implement to streamline your content collection process during the on-boarding phase to deliver life changing discovery meetings. Enjoy!


037 - Deliver Better Agency Services by Gathering the Right Information in the Sales Process

March 14, 2017

The fastest way to happy clients is only on-boarding the clients that are a great fit for your agency. That all starts in the sales process! Members of the sales team are the gate keepers to the agency. In this video, Ben and Andrew discuss specific things agencies can address in their sales process to really set their client servicing team up for success.


036 - What Your Agency Should Do After a Client Conflict

April 5, 2016

When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself. 


035 - How to Deal with a Client That Badmouths Your Agency

March 29, 2016

When an angry client takes their anger out by posting bad reviews online, it is time to act. In this episode Ben and Andrew share the steps you should take today to prepare for an upset client and how you can prevent the situation from happening in the first place. 


034 - The Right Way to Break Off a Client & Agency Relationship

March 22, 2016

Sometimes no matter how hard you try, a client just isn't a good fit. If that is the case, how do you get out of the arrangement? In this episode, Ben and Andrew talk through the steps that you can take to get out of a bad client situation. 


033 - 5 Client Conflict Situations and How to Handle Them

March 15, 2016

If you're in the middle of a conflict with a client, it can feel like there is no way out. ln this episode, Ben and Andrew talk through 5 examples of client conflict and how you can move to a peaceful resolution. 


032 - 9 Steps to Resolving Client & Agency Conflict

March 8, 2016

If you're in the middle of conflict with an agency client, how do you get out? In this episode Ben and Andrew walk through 9 detailed steps to help you see the light on the other side!